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"Anyone planning to arrive within 1.5 hours of posted closings should call ahead". (205) 714-2855. The 117 FSS Customer Service office will stop accepting customers at 1000 (prior to lunch break) and 1400 (prior to the end of duty day), however during times of high volume the customer service office may suspend taking new customers prior to posted close of business hours.
The 117th Customer Service / ID Card Section is now accepting walk-in customers and will no longer schedule appointments. As always, priority will be given to current military members in uniform.
For questions about how to obtain or renew ID cards,
contact the 117 FSS Customer Service at (205) 714-2855.
117 FSS Customer Service Hours of Operation:
Tuesday 0800-1145 and 1315-1530
Wednesday 0800-1145 and 1315-1530
Thursday 0800-1145 and 1315-1530
Friday 0800-1145 and 1315-1530
ID CARD REQUIREMENTS
DOD policy requires TWO VALID forms of STATE or FEDERAL ISSUED identification for Military ID Card (CAC/Retired or Dependent) issue on an individual 18 years of age or older. (ALL forms must be Original or Certified Copy and NOT EXPIRED) One of your IDs MUST BE A PHOTO ID, that is listed below.
Primary: (Must be Photo ID)
Valid Driver’s License
State ID (Does not include school/work issued IDs).
Veteran’s Administration (VA) card
Secondary: (Does not have to be a Photo ID)
Social Security Card
Voter Registration Card
The DEERS/RAPIDS system WILL NOT ALLOW us to issue a military ID card without meeting these requirements.
Dependents will need a DD Form 1172, signed by the MILITARY MEMBER within 90 days of issue.
If you have any question or concerns, please feel free to call us at (205) 714-2855.
Scan or Click QR Code for a Guide to Replacing Your CAC Card
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